From the opening screen choose UTILITIES. If you can get a hold of it and install it: It found my usb passport drive and fixed the problem. I installed it on my PC and ran the program. It's WD's diagnostic/setup software for their drives. I have a utility cd that came with an internal WD harddrive I installed a couple of years ago - DATA LIFEGUARD TOOL Version 11.3.
Remove the Smartware on a PC, then make the drive ready for your mac. I assume in this forum you are on a Mac - maybe this will help you. I didn't find any help from searching google, but I did find you post and thought I'd let you know what I did. This may work for other passports and My Books. I'm just got rid of the smartware from my Passport Essential 500GB.
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